Do you thrive in a fast, ever-changing environment, where multi-tasking is required?

Do you perform well under pressure, while still delivering a high level of care and customer service?

Do you have HIGH attention to detail, and can follow processes?

ARE YOU AN AWESOME ADMIN ALL-ROUNDER WITH A HIGH ATTENTION TO DETAIL & AN AMAZING PHONE MANNER & looking for a supportive team culture, career opportunities & the occasional donut day 🙂 Then this opportunity is for you!! 

As a Client Coordinator & Administration Legend, you will be responsible for the day-to-day admin, reception and job scheduling of about 3 & 8 clients, depending on their size and requirements. 

Key Responsibilities 

• Personal Assistant & Administration Support to our clients, assisting them with all of their requirements 
• Build & retain relationships with all clients 
• Email Management 
• Reception Services – answering & managing all incoming calls, as well as making outgoing calls 
• Job Scheduling / Management – Data entry of purchase orders, scheduling jobs in a job management software, communicating with our clients’ clients, processing and following up quotes & invoices
• Following, modifying and creating new checklists and processes

Skills and Experience Required  

• Ability to work under pressure, create solutions and adapt to change 
• A positive attitude and BRILLIANT phone manner 
• Data Entry with high attention to detail (a MUST) & the ability to Multi-Task 
• Ability to work well in a team, even when it is busy 
• Knowledge of Word, Excel & Outlook 
• High-level customer service 
• Ability to pick up new computer systems and software programs 
• Enthusiastic, flexible and not afraid to get your hands dirty or learn new skills with a varied workload 
• Take pride in, and be responsible for your work, and understand the importance of working to a high standard to support our clients 

Bonus Skills 

• Knowledge of ServiceM8, SimPro or other Job Management software 
• Experience Job Scheduling or diary management
• Knowledge of writing Business Systems, Procedures and Checklists 

Please note:

• There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate 
• This position might start on a casual basis with the expected working hours to be between 20-38 per week, with the opportunity of becoming permanent full-time/part-time for the right candidates.
• The training period will be shorter days, as there is a lot to learn and we want everyone to have the space to absorb the information without too much pressure.
• You will be required to watch video tutorials on your own time to assist you in the training process and ensure you get up to speed as quickly as possible.
• Once training is complete, we will need 9am to 5pm availability at least 4 days a week

Casual Pay Rate of between $28.00 – $35.00 per hour and if a permanent position is offered, it will be between $47,000 & $55,000 pro-rata.